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Connect your camera to the computer with an appropriate USB cable.

Set Live View Display : Setting Effect to ON.(Unless you want to wait a long time after each shot.) The camera will not connect unless you do this. Set Network : Ctrl w/ Smartphone to Off.If you have anti-virus software, white-list Dragonframe so that it may access your camera.You may need to quit Google Backup and Sync, since it can interfere with the camera even if you turn off syncing.Make sure Dropbox is not a client of the camera.- For macOS, Open Image Capture, select your camera, then in pop up area in lower-left select Connection camera opens: No application.Close any other applications that might connect to your camera.- If you use AC power, remove the battery.- If you do use a battery, make sure it is fully charged.Power your camera by AC power if possible.(Dragonframe will not connect to your camera unless you have a scene open.) Create a new scene or open an existing scene.